Privacy Policy

Introduction

Watchtower, LLC dba Ballard Property Tax Protest ("we," "us," or "our") operates the Ballard Property Tax Protest website and mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We collect only the information that you voluntarily provide to us for the express purpose of providing property tax protest services. This may include:

• Your name and contact information (email address, phone number, mailing address)
• Property information (property address, county, account numbers)
• Property tax assessment details relevant to your protest
• Any documents or information you provide related to your property tax protest

How We Use Your Information

We use the information you provide solely to:

• Provide property tax protest services on your behalf
• Communicate with you about your property tax protest case
• Send you updates regarding your protest status and outcomes
• Respond to your inquiries and provide customer support
• Comply with legal obligations related to property tax protests

Data Sharing

We may disclose your information only when required by law or when necessary to file property tax protests with county appraisal districts on your behalf, which is the core service you have engaged us to provide.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for us to process your information

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

SMS Privacy Policy

If you opt in to receive SMS messages from us, the following additional terms apply:

Third Parties that Help Provide the Messaging Service

We will not share your opt-in to an SMS short code campaign with a third party for purposes unrelated to supporting you in connection with that campaign. We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us.